Refund & Cancellation Policy

RxScout subscriptions are billed in advance for each billing period (monthly or annually) and renew automatically at the end of each period until cancelled. You will be charged the then-current price for your plan at each renewal.

You can cancel at any time through the subscription page or the payment provider’s customer portal where available, or by contacting us at 4uturistictech@gmail.com. To avoid the next renewal charge, cancel before the end of your current billing period.

Cancellation takes effect at the end of the current paid period. You keep full access until then, and your subscription will not renew.

Fees are non-refundable. Because you receive immediate access to the full Service and its content when a billing period starts, we do not provide refunds or credits for:

• partial billing periods, or unused time after cancellation;
• periods in which you did not use the Service;
• downgrades, or reductions in the number of users;
• annual subscriptions after the billing period has started;
• accounts suspended or terminated for breach of our Terms or for non-payment.

We will, however, refund in these cases:

• Billing errors: duplicate charges, or charges made after a cancellation that took effect correctly, are refunded in full once verified.
• Discontinuation of the Service: if we permanently discontinue the entire Service during a period you have paid for, we refund the unused portion of that period on a pro-rata basis, as set out in our Terms of Service.
• Where the law requires it: any rights you have under laws that cannot be excluded are not affected.

Any other refund is entirely at our discretion and does not create an obligation to give refunds in future.

Pilot, trial or complimentary access is free of charge, so no refunds apply. It may be changed or ended at any time. If a pilot converts to a paid plan, the paid plan is governed by this policy from its first billing date.

Email 4uturistictech@gmail.com within 14 days of the charge, with the account email, organisation name, date and amount, and the reason for the request. Approved refunds are returned to the original payment method, usually through the same payment provider, and may take several business days to appear. Bank or currency-conversion charges applied by your bank are not refundable by us.

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Opening a chargeback or payment dispute without contacting us may lead to immediate suspension of access while the dispute is open. If the dispute is decided in our favour, we may recover the amount and any associated fees.

Purchases may be processed by a third-party payment provider acting as reseller or merchant of record. Its checkout and buyer terms also apply, and refunds approved by us are issued through it. This policy forms part of our Terms of Service.