Privacy Policy

RxScout is provided by RxScout (“RxScout”, “we”, “us”). This policy explains what personal information we collect when you visit our website or use the RxScout service (the “Service”), how we use it and the choices you have. RxScout is a business service; most information we hold relates to professional users acting for their organisation.

• Account information: your name, work email address, organisation name, plan, and your password (stored only as a secure one-way hash, never in readable form).
• Usage information: sign-in times, the features and pages you use, items you add to your watchlist, exports, and technical data such as browser type, device information and IP address, which may also be recorded in our hosting provider’s logs.
• Billing information: subscription status, plan and transaction references. Card and payment details are collected and processed by our payment provider; we do not receive or store full card numbers.
• Communications: messages you send us, for example support requests and feedback.

The market intelligence in the Service (regulatory approvals, patents, registrations, trials, publications, company and product information) comes from public and third-party sources and generally concerns companies and products rather than individuals.

• to create and manage accounts and provide, secure and maintain the Service;
• to process subscriptions, payments and renewals, and to manage access for your organisation;
• to respond to requests and provide support;
• to send service messages, such as account, billing, security and important change notices, including notice of material changes or discontinuation;
• to understand usage so we can improve the Service and fix problems;
• to detect and prevent fraud, abuse, account sharing and breaches of our Terms;
• to comply with legal obligations and to establish, exercise or defend legal claims.

We do not sell your personal information and we do not share it with other customers. We share information only:

• with service providers who process it for us, such as website and application hosting, database hosting, email delivery and our payment provider (which may act as merchant of record for purchases), under appropriate confidentiality and security obligations;
• with your organisation, for example its account owner, where your account belongs to that organisation;
• where required by law, regulation, court order or a valid request from a public authority, or to protect our rights, users or the public;
• in connection with a reorganisation, financing or sale of all or part of the Service, in which case the recipient will be bound by this policy or an equivalent one.

We use artificial-intelligence services to produce research content from public data. We do not send your account information to them.

Our service providers may store and process information in countries other than yours, including through cloud infrastructure located abroad. Where we do so, we take reasonable steps to ensure the information remains protected in line with this policy.

We use only essential cookies needed to keep you signed in and to secure the Service. We do not use advertising cookies or sell browsing data. Disabling essential cookies will prevent you from signing in.

We keep account information while your account is active. After an account is closed or a subscription ends, we may keep information for a reasonable period, normally up to 12 months, and longer where needed for billing, tax, legal, security or dispute purposes. We then delete or anonymise it.

We use reasonable technical and organisational measures to protect information, including encrypted connections, hashed passwords, signed session cookies and restricted administrative access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password and access keys confidential.

Depending on the law that applies to you, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or receive a copy of your information. To make a request, contact us at 4uturistictech@gmail.com. We may need to verify your identity, and some information may be kept where the law requires or permits it.

If your account belongs to an organisation, some requests may need to go through your organisation’s account owner.

The Service is for business use and is not directed to anyone under 18. We do not knowingly collect information from children.

We may update this policy from time to time. The current version is always available on this page with its effective date. For material changes we will give reasonable notice by email or in the Service.

For privacy questions or requests, contact us at 4uturistictech@gmail.com.